EXCELLENT Based on 55 reviews Posted on Google susan huntTrustindex verifies that the original source of the review is Google. Lewis was amazing from our first point of contact caring helpful organising my mums funeral from start to finish but obviously adhering to my requests I cannot fault his care empathy and kind words Without hesitation I would recommend Lewis to anyone seeking his servicesPosted on Google Julie BTrustindex verifies that the original source of the review is Google. In my darkest days when it was too difficult to say the words outloud, that my dad had passed, I was able to WhatsApp Lewis in the first instance for help,support and guidance.This man is amazing,he took care of everything in a genuine caring manner.From collecting dad from hospital,making him look so peaceful,to making sure his beloved Yellow & Green Norwich city colours were draped over him for his final journey..Even for a simple cremation we were able to place flowers and play music before he set off with dad and this meant so much to the family. Lewis is thoughtful,professional and provides service and care to such a standard that I would definitely recommend him highly to anyone, No explaining to multiple staff he really takes care of you personally.Forever grateful..Thank you Lewis & Family xPosted on Google Robert Holmes-ChapmanTrustindex verifies that the original source of the review is Google. An outstanding service. Lewis handled everything so sensitively and professionally. All wishes were taken into account so well. We had a 'pure ceemation' and he still arrived in the hearse, went through the chapel. It was all so professional, respectful and very dignified. Wouldn't hesitate to recommend their service.Posted on Google John TurnerTrustindex verifies that the original source of the review is Google. We recently used Lewis Cook for organising my sister’s funeral and I can honestly say that Lewis and his team carried this out perfectly and professionally. Nothing was too much trouble and he took us through the steps required in a sensitive and caring manner. It was particularly difficult to arrange as most of our family lived quite some distance away so we were all very grateful that the experience was made so smooth and easy. All costs were clearly provided and explained up front and coordination with a recommended local florist made arrangements much easier. I highly recommend Lewis Cook to anyone requiring his services.Posted on Google Debs DialogueTrustindex verifies that the original source of the review is Google. I could write an essay about how exceptional Lewis services are! From the moment we contacted Lewis his service has been kind, understanding, his tone is gentle and warm which is just what you need when a loved one has passed. I actually cannot fully express how deeply I am in gratitude for his care of my mum after she passed. It calmed me knowing she was in such good hands. He provided the most perfect goodbye for her the day of her cremation and it would have been just what she wanted. I highly recommend Lewis's service.Posted on Google Delphine ChurchTrustindex verifies that the original source of the review is Google. After losing my dad early March Lewis took charge. His instructions were clear and is communication prompt. He guided us through an awful time, and made the process bearable. He arranged the service, crem, flowers, after venue, he liaised with all of them on our behalf. I left everything to Lewis and had total faith all would go well. I can highly recommend the services provided by Lewis Cook.Posted on Google Tracey LeeTrustindex verifies that the original source of the review is Google. Having initially been to another funeral director whom I wasn't impressed with I realised the importance of finding the right one. So finding Lewis was a godsend. He was very empathetic. The organisation and attention to detail was excellent. The actual day couldn't have gone better. He made the whole experience easy and was always on the end of the phone. I would highly recommend him.Posted on Google Kevin BrownTrustindex verifies that the original source of the review is Google. Lewis is such a lovely caring young man. From start to finish everything was done to our specification. We as a family were treated with the utmost kindness and respect. We were informed every step of the way. We couldn't of wished it to have gone any better for such a sad occasion. Very highly recommend company.Posted on Google Gary TookTrustindex verifies that the original source of the review is Google. Time for Lewis Cook to take on the big boys at the crematorium you are simply the BestPosted on Google Tony LawrenceTrustindex verifies that the original source of the review is Google. Lewis Cook provided an excellent service from start to finish. From the initial conversation about the family needs to the memorial service and beyond he was respectful, caring, and efficient. Thank you from the whole family. In memoriam Helen MosleyVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Our family are a 100% independently-owned funeral home located on Borrowdale Drive, between Sprowston and Thorpe St. Andrew, proudly serving families across the whole of Norfolk.
The service we provide is on a very personal level, delivered with understanding and all the warmth of care you’d expect to receive from one family to another.
Losing a loved one is one of life’s most difficult moments whether the death is expected after an illness or sudden. At Lewis Cook we care and support families personally throughout on a one to one level whether it’s 3pm or 3am, Lewis’s familiar voice is at the end of the telephone. This level of personal care matters a great deal to our family which has been evidently felt by the copious amounts of cards and the dozens of 5 star reviews we have received online.
We acknowledge funeral costs can be unexpected and it is our belief that saying goodbye should never be defined by cost which is why we are committed to maintaining the highest standards of care while providing excellent value.
Our costs can remain lower than other providers around us as we do not have head office management or corporate overheads. It’s simply our family caring for your family on every level.
On the day of the funeral Lewis offers to officiate the ceremony himself as a celebrant at no extra cost. (Saving each family approximately £275)
Our family are a 100% independently-owned funeral home located on Borrowdale Drive, between Sprowston and Thorpe St. Andrew, Norwich, proudly serving families across the whole of Norfolk.
The service we provide is on a very personal level, delivered with understanding and all the warmth of care you’d expect to receive from one family to another.
Losing a loved one is one of life’s most difficult moments whether the death is expected after an illness or sudden. At Lewis Cook we care and support families personally throughout on a one to one level whether it’s 3pm or 3am, Lewis’s familiar voice is at the end of the telephone.
This level of personal care matters a great deal to our family which has been evidently felt by the copious amounts of cards received and the dozens of 5 star reviews we have received online.
We acknowledge funeral costs can be unexpected and it is our belief that saying goodbye should never be defined by cost which is why we are committed to maintaining the highest standards of care while providing excellent value.
Our costs can remain lower than other providers around us as we do not have head office management or corporate overheads. It’s simply our family caring for your family on every level.
On the day of the funeral Lewis offers to officiate the ceremony himself as a celebrant at no extra cost. (Saving each family approximately £275)
Below are a few points of the service we provide and how these make us stand out;
Our funeral home is distinctive, comfortable, and thoughtfully appointed, offering families a calm space in which to make the arrangements and say a final farewell.
As well as a welcoming office area we have a relaxed living room setting where we make the arrangements and provide a nicely furnished chapel of rest where family and friends can visit to pay their respects.
Those we have cared for have praised our funeral home highly for it’s unique presentation and feeling of comfort, reminiscent of that you’d expect to have at your own home.
Family is at the heart of everything we do, in life, and equally so in death.
Providing personal care at a time of loss matters a great deal to our family. From the moment Lewis answers your call and brings your loved one into our care, he remains personally dedicated to supporting your whole family throughout, never delegating responsibilities to unfamiliar staff or unknown faces. This level of care and attentiveness simply cannot be replicated anywhere else.
As a family-run funeral home, we have the freedom to make decisions quickly and respond to the individual needs of each family we serve, without the layers of management or corporate policies found in larger organisations. This enables us to offer a far more personal and adaptable service, remaining family-focused at every step.
Once contact has been made Lewis will respond in a timely manner
If queries are submitted outside the hours of 8am-8pm, replies will understandably take a little longer